Delivery Policy

For better deliveries and a greener pawprint, we work partner DPD for most of our deliveries. They provide carbon neutral shipping and lead the way in successful deliveries.

Delivery Costs
Our delivery costs vary depending on shipping location. Standard delivery for mainland UK and the Channel Islands is free over £25 and costs £4.99 for orders below this amount. For harder to reach areas (Northern Ireland, Scottish Isles, Isle of Man, Isle of Wight , Northern Scotland, and Scottish Highlands) the delivery costs are £10 and free delivery is available for orders over £50

Delivery Timelines
For orders received before 12pm, we aim to get this to you within 1-2 working days. Some areas are harder to reach and may take a little longer. Deliveries to the following areas will take a minimum of 3 working days; Northern Ireland, Scottish Isles, Isle of Man, Isle of Wight , Northern Scotland and Scottish Highlands.

Deliveries to the Channel Islands are collected once weekly on a Tuesday and delivered within 2 working days. Orders placed arter 10am on a Tuesday may not be dispatched until the next week.

COVID 19 Precautions
During this difficult time, we’re working hard with all of our partners to get your deliveries to you safely and quickly. DPD are taking extra precautions to protect our customers and their staff including contact free deliveries. For this reason, they will not request signatures upon delivery and may not post through a missed delivery card if you’re not in. To keep updated with your deliveries, please enter a mobile number at checkout.

We continue to dispatch orders within 24 hours for next day delivery but for our staff’s safety orders are not dispatching orders on a Friday. Orders placed on Thursday or Friday will be dispatched on a Monday for delivery Tuesday or Wednesday at the latest.