Your questions, answered

What is your returns policy?

If there is anything wrong with your order or you aren’t completely happy, please get in touch with us within 14 days at hello@scrumbles.co.uk.

Returns and refund policy

If you are a consumer, you have the right to cancel your contract with us for any unused and unopened products within a period of fourteen (14) days starting the day after your receipt (or receipt by someone identified by you) of the products as reflected by the carrier’s recorded date of successful delivery. To exercise your right to cancel, you must inform us of your decision. You may do this by contacting us via email, telephone or post.

If you cancel your contract with us, you must send the cancelled products back to us at the following address: Scrumbles, Unit 4, Bickels Yard, 151-153 Bermondsey Street se1 3ha marked with your order number. The refund will be made in the form of the original payment. You bear the cost of return shipping costs, unless the products are defective, or the products received were not the products ordered.

Your right to cancel does not affect your rights as a consumer in relation to any defective or incorrect products you may receive. If you receive a defective product or incorrect product, please contact us immediately at hello@scrumbles.co.uk with your order number and a description of the problem. If your order arrives damaged when it gets to you, please get in touch and we’ll be happy to arrange for a refund or replacement of the damaged items. In the rare occasion where a parcel goes missing, we will raise a claim with the courier. Please note claims will not be accepted if you have asked DPD to leave the parcel in a safe place including on your front porch, and in these cases the liability falls with the consumer or customer. During the pandemic, DPD and other couriers are taking precautions to minimise contact including contactless deliveries. You will receive a text notification for when your parcel will be delivered. If you won’t be home please update your safe place or delivery date via the link provided in the text.