Shipping Policy & Returns

WE USE DPD

UK’s no.1 delivery service
+ carbon-neutral

Free delivery

ON ALL ORDERS
OVER £25*

REFUNDS

If something goes amiss
let us know

RETURNS POLICY HERE

Cost

Standard delivery is free on orders over £25, and £4.99 for orders below this.

Timing

We ship for next day delivery but in light of COVID, there may be delays. For orders placed on Fri-Sun they will be despatched on Monday. Our delivery partners are taking extra precautions for the safety of their staff and all customers. Therefore during the current pandemic they will not request signatures on delivery and will offer contactless deliveries, dropping off parcels at doors. We appreciate your patience and support and hope you and your loved ones stay safe. We will continue to operate as normal with no issues with regards to stock levels.

Cost

Standard delivery for harder to reach areas such as Northern Ireland, Scottish Isles, Isle of Man, Isle of Wight, The Channel Isles, Northern Scotland and Scottish Highlands is free on orders over £50 and £10 on orders below this value.

Timing

Harder to reach areas can take longer than next day and in light of COVID, there may be further delays. For orders placed on Fri-Sun they will be despatched on Monday.

Cost

Due to the current situation we have had to pause all non UK and Ireland shipping.

Timing

Please stay tuned for more information.

Keeping
your
pawprint
light

STORAGE

All our food can be stored at ambient room temperate omitting the need for cold chain transport. Once our wet food has been opened though, please do store it well-covered in your fridge and consume within 72 hours.

RECYCLE

Our dry food bags are 100% recyclable with your plastic carrier bags. Our treat bags are 100% compostable with your home compost and the pots and FSC sleeves of our wet food are 100% recyclable in your plastic (PP5) and paper recycling respectively. The packaging materials we use are also 100% recyclable with your paper and card.

DELIVERY

We use a carbon neutral delivery service, that has one of the highest rates of first time delivery to reducing unnecessary transport.