Shipping Policy & Returns
WE USE DPD
UK’s no.1 delivery service
ON ALL ORDERS
If something goes amiss let us know and we'll get it resolved quickly.RETURNS POLICY HERE
Standard delivery is free on orders over £25, and £4.99 for orders below this.
We ship for next day delivery but in light of COVID, there may be delays. For orders placed on Fri-Sun they will be despatched on Monday. Our delivery partners are taking extra precautions for the safety of their staff and all customers. Therefore during the current pandemic they will not request signatures on delivery and will offer contactless deliveries, dropping off parcels at doors. We appreciate your patience and support and hope you and your loved ones stay safe. We will continue to operate as normal with no issues with regards to stock levels.
Standard delivery for harder to reach areas such as Northern Ireland, Scottish Isles, Isle of Man, Isle of Wight, The Channel Isles, Northern Scotland and Scottish Highlands is free on orders over £50 and £10 on orders below this value.
Harder to reach areas can take longer than next day and in light of COVID, there may be further delays. For orders placed on Fri-Sun they will be despatched on Monday.
Due to the current situation we have had to pause all non UK and Ireland shipping.
Please stay tuned for more information.
All our food can be stored at ambient room temperate omitting the need for cold chain transport. Once our wet food has been opened though, please do store it well-covered in your fridge and consume within 72 hours.
Our dry food bags are 100% recyclable with your plastic carrier bags. Our treat bags are 100% compostable with your home compost and the pots and FSC sleeves of our wet food are 100% recyclable in your plastic (PP5) and paper recycling respectively. The packaging materials we use are also 100% recyclable with your paper and card.
We use a carbon neutral delivery service, that has one of the highest rates of first time delivery to reducing unnecessary transport.